Professional Fees & Refunds

Professional fees for service are separate from material or contact lens costs. Payment for evaluations, re-evaluations, and office visits is due when the service is provided. Payment for a contact lens fitting or re-fitting is due when the service is requested and initiated. Payment for contact lenses is due when the lenses are dispensed, or when ordered if you have requested direct shipment to you. Special orders may include additional charges.

Refunds for contact lenses vary according to lens type and the manufacturers' policy. Refund information for your lens type will be provided at the time of your fitting. There are no refunds for service fees.

It is important to keep your scheduled follow-up visits during the fitting process. Most manufacturers offer a warranty period of 60 to 90 days and, during this period, lens parameter changes can be made without incurring additional charges. Once the warranty period has expired no further changes can be made without additional charges. Your warranty information will be provided to you at the time of your fitting.

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